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Car-Traveler.com Help

Are there any age limits to rent a car?

Car-Traveler.com Help

What should I do if have entered incorrect data when opening a car?

Car-Traveler.com Help

How can I find the amount of the deposit (franchise)?

Car-Traveler.com Help

What documents must be presented when receiving a car?

Car-Traveler.com Help

Where can I leave my complaint?

Car-Traveler.com Help

What should I do if I have lost my voucher or forgot order number?

Car-Traveler.com Help

What should I do if the voucher contains incorrect information?

Car-Traveler.com Help

Do I need to have an international driver’s license?

Car-Traveler.com Help

Why do you need my flight information?

Car-Traveler.com Help

Is it safe to make payment by your web-site?

Car-Traveler.com Help

What should I do if the car rent company cannot find my order?

Car-Traveler.com Help

What is request number?

Car-Traveler.com Help

What should I do if a voucher is not sent to my e-mail after the order is made?

Car-Traveler.com Help

Does the request number coincide with the order number?

Car-Traveler.com Help

What are requirements of car rent companies established for a driver’s license?

Car-Traveler.com Help

When it is advised to rent a car?

Car-Traveler.com Help

Where can I get ordered car?

Car-Traveler.com Help

How would I found out that my order is confirmed?

Car-Traveler.com Help

How can I order additional accessories for the car?

Car-Traveler.com Help

How can I change details of my order?

Car-Traveler.com Help

How can I cancel the order?

Car-Traveler.com Help

What does “Cancel Protection” mean?

Car-Traveler.com Help

How can I prolong the rent term?

Car-Traveler.com Help

Can I use the “One way” service?

Car-Traveler.com Help

Can drive I to other states by the rented car?

Car-Traveler.com Help

What should I do if my flight is delayed or cancelled?

Car-Traveler.com Help

What are the sanctions if I miss the term or fail to receive the car?

Car-Traveler.com Help

What car to choose?

Car-Traveler.com Help

Can I rent a car without presenting a credit card?

Car-Traveler.com Help

Can I order a car for today?

Car-Traveler.com Help

How the car rent price is calculated for the rent period?

Car-Traveler.com Help

How the car rent price is calculated for the rent period?

Car-Traveler.com Help

How to book a car?

Car-Traveler.com Help

Are there any age limits to rent a car?

Car-Traveler.com Answer

The majority of the countries of the world the minimum age of a car renter is 18. Many car rent companies do not provide services to persons who have not reached the above mentioned age. Moreover, driving experience is requested for drivers aged from 18 to 25. However, there exist particular constraints for elderly people. Usually car rent companies offer cars for persons aged from 20 to 75.

Car-Traveler.com Help

What should I do if have entered incorrect data when opening a car?

Car-Traveler.com Answer

If you think that you have entered incorrect data, please, wait for a confirmation of your request. It is sent to your e-mail. As long as the request is processed, it is not possible to change details. Find more information on the possibilities to change details in the section Rent Terms of our web-site or ask our operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

How can I find the amount of the deposit (franchise)?

Car-Traveler.com Answer

The amount of the deposit/franchise, you can see if you click on the INFO icon, which is in the upper-right corner of each car. It is also possible to reduce the amount of the deposit using a full coverage. To do this you need to contact our operators by e-mail info@rbc-europe.eu or call +44 (80) 81349983,or contact us free via Skype rbceurope or Viber +371 277 95 664

Deposit amount

Car-Traveler.com Help

What documents must be presented when receiving a car?

Car-Traveler.com Answer

In the car rent point, it is necessary to present a voucher testifying the order, a driver’s license and a credit card. You should preferably present a credit card that was used to make an order. It is also necessary to have a passport and an international driver’s license with you; however, the necessity for presentation of the latter documents depends on the requirements of the particular car rent company that can be found in the web-site section Rent Terms or ask our operators of  www.car-traveler.com calling: +44 (80) 81349983.

Car-Traveler.com Help

Where can I leave my complaint?

Car-Traveler.com Answer

Complaints and claims are accepted only in writing. To leave a complaint, write to e-mail customerservice@rbc-europe.eu; to find out more details, visit the section Rent Terms or ask the operators of   www.car-traveler.com by calling: +44 (80) 81349983. You must give your phone number, e-mail, order number and all other information related with your order. In the letter, you must precisely describe the essence of the problem.

Car-Traveler.com Help

What should I do if I have lost my voucher or forgot order number?

Car-Traveler.com Answer

In this case you can contact us at any time and we will help you to recover the information. It is also possible to print a voucher in our web-site. If you fail to present a voucher upon reception of a car due to any reason, contact us immediately. We will help you to solve the problem; however, in such case we do not guarantee 100% reception of a car. Ask RBC Europe Ltd agents for more detailed information: www.car-traveler.com phone: +44 (80) 81349983.

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What should I do if the voucher contains incorrect information?

Car-Traveler.com Answer

Contact us as soon as possible by calling +44 (80) 81349983. Our department will try to solve this problem.

Car-Traveler.com Help

Do I need to have an international driver’s license?

Car-Traveler.com Answer

The majority of companies do not require an international driver’s license. However, in some states an international driver’s license is mandatory. To find out the particular information, please, contact your embassy located in the state where you are going to. You can also find the information in the web-site section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

Why do you need my flight information?

Car-Traveler.com Answer

Car rent companies request presenting flight information to be used in case if the flight of a client is delayed or cancelled for the company to be able to know what to do with the ordered car.

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Is it safe to make payment by web-site www.car-traveler.com?

Car-Traveler.com Answer

We guarantee confidentiality of your personal data. To protect our payment system, we use the SSL-certificate, which is the world leader in the field of data protection in internet. To find out more, visit the section Web-Site Security.

Car-Traveler.com Help

What should I do if the car rent company cannot find my order?

Car-Traveler.com Answer

Please, make sure that you are at the right car rent point. If you are sure that this is your car rent point and the company has no data on your order at its disposal, please, contact us, find more information in the section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983 and we will solve the problem.

Car-Traveler.com Help

What is request number?

Car-Traveler.com Answer

When an order is under processing, the order is given a certain number –REQUEST NUMBER. As soon as the order is confirmed by the company, it is given another number – ORDER NUMBER.

Car-Traveler.com Help

What should I do if a voucher is not sent to my e-mail after the order is made?

Car-Traveler.com Answer

Usually a voucher is sent within 72 hours after receipt of a car rent request. If you have not received a voucher within this term, please contact us by e-mail support@rbc-europe.eu, find more information in the section Rent Terms or ask the operators of www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

Does the request number coincide with the order number?

Car-Traveler.com Answer

REQUEST NUMBER is not your ORDER NUMBER. REQUEST NUMBER is used by employees of RBC Europe Ltd. to work with your booking. ORDER NUMBER is used by the company offering you a car for rent.

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What are requirements of car rent companies established for a driver’s license?

Car-Traveler.com Answer

It is important for you to present national and international driver’s license. If you do not have these documents, a car rent company won’t offer you a car for rent. In certain European states, international driver’s license is not mandatory; however it is advised to have one due to language barrier. The necessity of an international driver’s license is established in your car rent documents.

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When it is advised to rent a car?

Car-Traveler.com Answer

We assure you that it is necessary to order a car in advance. The earlier you do this, the most likely it is to get a car for a lower price. Car rent prices also depend on season. For instance, summer is the most demanded season of the year, therefore prices are higher.

Car-Traveler.com Help

Where can I get ordered car?

Car-Traveler.com Answer

If you prefer travelling by air, it is advised to rent a car in the airport. In the majority of cases airport tax is already included in the rent price. However, certain companies ask making such payment upon the arrival to the car rent point. It you do not want to make this additional payment, you can rent a car in another place; however, then you might have to think of getting there. Therefore it is often more advantageous to rent a car in airport.

Car-Traveler.com Help

How would I found out that my order is confirmed?

Car-Traveler.com Answer

Within 72 hours, you will receive a notice to your e-mail that your order is confirmed or denied. Please, pay attention to the fact that confirmation of receipt of your request is not a confirmation of your order. An order is regarded as confirmed only after a voucher is received (confirmation of order). You can check the status of your order in our web site www.car-traveler.com.

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How can I order additional accessories for the car?

Car-Traveler.com Answer

Additional accessories, as well as additional services, can be ordered on our web-site when submitting an order. Please, keep in mind the fact that payment for these services must be made upon receipt of a car.

Car-Traveler.com Help

How can I change details of my order?

Car-Traveler.com Answer

You have to wait until you receive a confirmation of your order to your e-mail address. It is not possible to change information when the request is under processing. To find more information on this issue, visit the web-site section Rent Terms.

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How can I cancel the order?

Car-Traveler.com Answer

To cancel the order, you have to contact an operator of the company RBC Europe Ltd. Please, pay attention to the fact that in certain cases this requires some administrative payment.  Find more information in the section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

What does “Cancel Protection” mean?

Car-Traveler.com Answer

Cancel Protection gives you an opportunity to cancel your booking at no Cancellation Fee up to 24 hours prior to pick up.

Car-Traveler.com Help

How can I prolong the rent term?

Car-Traveler.com Answer

Contact us as soon as you receive a confirmation of request to your e-mail. Find more information on the possibilities to prolong the rent term in the section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

Can I use the “One way” service?

Car-Traveler.com Answer

You have the right not to return the car to the car rent point where you received the car. In such case the rent price will increase considerably, since company representatives will have to get the car back by themselves. Some partner car rent companies do offer such service. As to this request, you can find more information in the section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

Can I to other states by the rented car?

Car-Traveler.com Answer

This information can be found in the section Rent Terms or asked the operators of www.car-traveler.com. You are liable for observing the terms of car rent company agreement (for instance, making of additional payment for the service provided). However, it is better to contact us by phone +44 (80) 81349983 to find out whether it is possible to cross the border.

Car-Traveler.com Help

What should I do if my flight is delayed or cancelled?

Car-Traveler.com Answer

If you have provided all requested information about your flight, the car rent company will have the information at its disposal. You also have the duty to inform us on a delayed flight by e-mail: support@rbc-europe.eu

Car-Traveler.com Help

What are the sanctions if I miss the term or fail to receive the car?

Car-Traveler.com Answer

If you do not arrive during a long time, the car rent company has the right to cancel your order. The order will also be cancelled should you fail to arrive. You can find more information on cancellation of order in the section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

What car to choose?

Car-Traveler.com Answer

Please, contact us by phone: +44 (80) 81349983 and our client service department will be glad to help you to choose the necessary car.

Car-Traveler.com Help

Can I rent a car without presenting a credit card?

Car-Traveler.com Answer

The majority of car rent companies request presenting a credit card upon reception of a car. To make an order on our web-site, you will need a credit card. You can find more information on payment procedure in the section Rent Terms or ask the operators of  www.car-traveler.com by calling: +44 (80) 81349983.

Car-Traveler.com Help

Can I order a car for today?

Car-Traveler.com Answer

Unfortunately, no. You can find a car, at least, one day prior to the date of receipt of a car. But in this case, we do not guarantee 100 % that your order is confirmed. Please, order a car in advance!

Car-Traveler.com Help

How the car rent price is calculated for the rent period?

Car-Traveler.com Answer

One rent day is 24 hours. If you want to rent a car for 47 hours, you will have to pay for two days of rent. If you rent a car of 49 hours, this constitutes 3 days of rent. Each company has its own price policy. The longer the rent period, the smaller price for a rent day.

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How to book a car?

Car-Traveler.com Answer

+44 (80) 81349983

info@rbc-europe.eu

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